Delivery & packaging

Yes, all our shipments are sent in plain packaging without any branding, which ensures discretion.

Yes, we offer a gift wrapping service for a small additional fee. You can select this option at checkout and include a personalized message if desired. This makes our products ready to gift as soon as they arrive!

Once the packaging is opened, returns are only accepted if the product is faulty. If you discover a defect after opening your item, please contact our customer service immediately to initiate a return or exchange. Be sure to provide a detailed description of the issue along with any supporting photographs. We aim to resolve such issues promptly to ensure your satisfaction.

If your order arrives with damaged or opened packaging, please contact our customer service team immediately. It is helpful to take photos of the condition in which your package arrived and include them in your communication with us. We will assess the situation and provide a suitable solution, such as a replacement or refund. Your satisfaction and the integrity of your products are our top priorities.

If you received the wrong product, contact us under info@aipenda.com to report the issue. They may request that you return the incorrect item and will provide the correct one.

Yes, all orders are processed and shipped directly from our company. We manage every step of the order fulfillment process to ensure that your items are handled with care and reach you in perfect condition. Our dedicated team oversees the packaging and dispatching of products, and we work with reliable shipping partners to ensure timely delivery.

The order will be processed during work days and shipped within 24hrs. Based on our experience it takes between 2 - 3 business days for the package to arrive. Within Johannesburg, we offer same day delivery when the toy is ordered by 2pm.

Currently, we do not offer an option for order pickup. All orders will be shipped directly to the address provided at checkout. Please refer to our shipping policies for detailed information on delivery times and options. If you have any specific requirements or questions, please contact our customer service team for assistance.